Overview
Our policy lasts 7 days. If 7 days have gone by since your purchase or payment, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of services are exempt from being returned. Any kind of services like Tourism, Visa Assistance, Ticket booking (Train, Flight, Bus, Hotel, Banquet) cannot be returned.
Additional non-returnable items:
* Gift cards, Coupons
* Pre booked Services
* Flight tickets
To complete your return, we require a receipt or proof of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
For any query, send us an email at info@travel-o-friend.com and send your item to: 54, Rajendra Nath Chatterjee Road, PWD, Besides Dr. Anjali Chatterjee Regional Research Institute For Homoeopathy, Kolkata – 700035.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver and he will find out about your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping returns
To return your product, you should mail your product to: 54, Rajendra Nath Chatterjee Road, PWD, Besides Dr. Anjali Chatterjee Regional Research Institute For Homoeopathy, Kolkata – 700035.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All correspondence(s) in respect of Tours / Travel Service bookings should be addressed to Travel-O-Friend (TOF).
Payments: For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid either before your departure from your country or upon arrival in INDIA but definitely before the commencement of the services. Management personnels hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.
Apart from above in some cases like Special Train Journeys, hotels or resorts bookings during the peak season (X-Mas, New Year etc.), full payment is required to be sent in advance.
***Any kind of DATE changes (from customer end) is chargeable.
Mode of Payment: Overseas advance payment can be made through Wire Transfer to our bank.
Cancellation Policy: In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:
Note: Written cancellation will accept on all working days, except Sunday, Any cancellation sent on Sunday’s will be considered on next working day (Monday).
Example: For the X-mas and New Year period from 20 Dec to 05 Jan the payment is non-refundable.
In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.
Additional non-returnable items:
* Gift cards, Coupons
* Pre booked Services
* Flight tickets
Wildlife Safaris cancellation: All the wildlife safaris booked into any of Indian Wildlife National Park/Sanctuaries are non refundable. Even date change request will be considered as cancellation and no payment will be refunded/ adjusted against it.
Our Liabilities & Limitations: Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.
Travel-O-Friend (TOF) act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort & general well being.
Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and checkout time of the hotels until unless indicated in the itinerary.
We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggages & personal property/s at all times are at the client’s risk.
Please Note: We will not be responsible for any costs arising out of unforeseen circumstances like landslides, road blocks, bad weather, etc.
*Note the impact of Force Majeure on our refund/cancellation policy and our obligations, as described below.
Event Cancellation or Changes by Travel-O-Friend (TOF)
Travel-O-Friend (TOF) reserves the right to cancel, postpone, or reschedule in its sole discretion an event, whether in-person or virtual, due to low registrations. If Travel-O-Friend (TOF) voluntarily cancels an event due to low registrations, delegates will be offered a full or partial refund. If Travel-O-Friend (TOF) postpones or reschedules an event due to low registrations, Travel-O-Friend (TOF) in its sole discretion will 1) provide an account credit, or 2) transfer registration to the same or similar event at a future date. Note that this cancellation and refund policy does not apply to cancellation due to Force Majeure.
Travel-O-Friend (TOF) also has the right to postpone, suspend, cancel, or reschedule an event, whether in-person or virtual, at any time, in its sole discretion in the event of Force Majeure and 1) provide an account credit, or 2) transfer registration to the same or similar event at a future date. No refunds, whether partial or full, will be made if Travel-O-Friend (TOF) postpones, suspends, cancels or reschedules an event because of Force Majeure.
In-Person Event Registration Cancellation or Transfer by Delegate:
Co-Worker Transfer Policy: Registered delegates may transfer their event registration to a co-worker at no charge if an official transfer request form has been submitted 61 or more days before the event. Within 60 days of the event, Travel-O-Friend (TOF) may charge a co-worker transfer fee ($150 for an In-Person Event and $75 for all other events).
Cancellation by Delegate Policy: While the Travel-O-Friend (TOF) strongly encourages delegates to first consider transferring their registration to a co-worker, delegates may elect to cancel their registration and receive an account credit for the amount of the registration fees paid. Cancellation requests submitted up to 61 days before an In-Person Event via our official cancellation request form will receive account credit equal to the full amount paid. If the cancellation is received within 60 days of the event, the account credit will be given for the original amount paid less a cancellation fee ($250 for an In-Person Event and $125 for all other events). Account credits will be available for future purchases with the Travel-O-Friend (TOF).
Refund Request by Delegate Policy: No refunds will be given within 120 days before an In-Person Event; please plan accordingly. Full refunds are available if requested 121 days or more before an In-Person Event provided that there is not a volume of similar refund requests that it would make it financially detrimental for Travel-O-Friend (TOF) to provide refunds as Travel-O-Friend (TOF) determines in its sole discretion. In this situation, Travel-O-Friend (TOF) will provide an account credit or transfer registration to the same or similar event at a future date. Cancellations will be accepted by completing an official cancellation request form.
Event Registration Cancellation May Change by Event: Each In-Person Event may have different transfer/refund/cancellation policies. You may see specific event transfer/refund/cancellation policies on each event’s registration page – which supersedes transfer/refund/cancellation policies on this page.
Virtual Event Cancellation/Refund by Delegate:
Cancellation/Refund Request by Delegate Policy — at least 24 hours before event start time: You may cancel your registration up to 24 hours before the virtual event begins and request a full refund of your virtual event registration fee by emailing info@travel-o-friend.com.
Cancellation/Refund Request by Delegate Policy — within 24 hours before event start time: We are unable to provide refunds within 24 hours of the event start time. If you paid your virtual event registration fee but did not attend the event for any reason, you will not receive a refund. Please watch for a post-event email with information on how to access available event recordings.
Co-Worker Transfer Policy: We are unable to provide registration transfers for virtual events. We can provide a refund, per the policies noted above, and then your co-worker may register on their own.
If you are unhappy with the Travel-O-Friend (TOF) virtual event, please contact info@travel-o-friend.com to discuss further.
Travel-O-Friend (TOF) will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance, underperformance, or non-performance of any of its obligations under this agreement to the extent that any such delay, underperformance, or non-performance is due to any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control including but not limited to, acts of God or nature, war, curtailment or interruption of transportation facilities, strikes and/or labor disputes or the imminent threat thereof, threats or acts of terrorism or similar acts, disease, quarantine, global health emergencies, viruses, epidemics, pandemics, travel restrictions or limitations, government or regulatory actions, significant change in economic conditions, mandatory office and business closures, full and partial lockdowns of cities, towns and other areas, governmental or international agency travel advisory or warning, corporate travel restrictions, widespread public fear and panic that impacts travel, civil disturbance, host destination partner’s cancellation or inability or refusal to implement the event as agreed to with Travel-O-Friend (TOF), or any other event or circumstances beyond Travel-O-Friend (TOF)’s control, whether similar or dissimilar, which, in Travel-O-Friend (TOF)’s reasonable and sole judgment, would tend to make it commercially impracticable (from a safety, health, logistical, economic, or financial standpoint), inadvisable, difficult or onerous, illegal or impossible for Travel-O-Friend (TOF) or its partners to perform their obligations under this agreement or have a significant adverse impact on Travel-O-Friend (TOF).
